Research on Enterprise Customer Satisfaction Measurement System;
企業(yè)顧客滿意度測評體系研究
Index System of Customer Satisfaction Measurement in the Service Industry and a Case Study;
服務(wù)業(yè)顧客滿意度測評指標(biāo)體系及實證研究
The virtual community members satisfaction measurement is different from the customer satisfaction measurement of enterprise products,due mainly to the differences in the evaluation index system and in survey methods.
對虛擬社區(qū)成員的滿意度測評不同于對企業(yè)產(chǎn)品顧客滿意度測評,主要原因是測評指標(biāo)體系和測評方法上的差異,質(zhì)量功能展開方法是獲得用戶需求的有效方法;文章引入QFD方法獲得評價虛擬社區(qū)成員滿意度的測評指標(biāo)體系,建立相應(yīng)的評價模型,并從用戶的角度評價使用虛擬社區(qū)的滿意度,從而獲得一種評價虛擬社區(qū)成員滿意度的新方法。
According to the theory of service quality management,relationship of service quality,customer value,satisfaction,customer expectation and loyalty are analyzed with the empirical research of customer s behavior in auto-market.
通過對服務(wù)質(zhì)量管理理論的回顧和理論分析,結(jié)合對汽車消費者行為的實證研究,分析了服務(wù)質(zhì)量、顧客價值、顧客滿意、顧客期望與顧客忠誠的內(nèi)在關(guān)系。
By expert suggestions,durable goods should be priced considering customer expectation of price and their cost in open electronic commerce.
計算結(jié)果表明,考慮顧客期望的耐用品定價方案優(yōu)于只考慮成本的耐用品定價。
Customer expectation is a desire for service behavior and service performance by customer.
在服務(wù)企業(yè)里,顧客期望是指顧客對企業(yè)服務(wù)行為和服務(wù)績效的預(yù)期和希望。
An Empirical Research of the Impact of Enterprise Public Information on the Customers Expectation-Perceived-Satisfied;
企業(yè)公開信息對顧客預(yù)期-感知-滿意的影響研究
Conducting market investigation, forecasting and communicating with customers to understand and confirm the customers' demand and expectation.
市場調(diào)研、預(yù)測或與顧客溝通來實現(xiàn)理解確認顧客的需求和期望。
The Impact of Customer’s Loss and Emotion on Recovery Expectation and Complaining Intention under the Service Failure Circumstancevice Failure Circumstance;
服務(wù)失敗情境下顧客損失、情緒對補救預(yù)期和顧客抱怨傾向的影響
In this International Standard, the term "product"applies only to the product intended for, or required by, a customer.
在本國際標(biāo)準中術(shù)語產(chǎn)品僅適用于預(yù)期提供給顧客或顧客所要求的產(chǎn)品.
requirements not stated by the customer but necessary for specified or intended use, where known,
顧客雖然沒有明示，但規(guī)定的用途或已知的預(yù)期用途所必需的要求；
On Building of Customer Switching Cost Rampart and Forecast Customer Holding Effect;
建立顧客轉(zhuǎn)換成本壁壘和預(yù)測顧客保持效果
the expected or desired degree of customer satisfaction,the development of people in the organization,the needs and expectations of other interested parties,
預(yù)期或期望的顧客滿意程度；組織內(nèi)人員的發(fā)展；其他相關(guān)方的需求和期望；
Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
組織依存于顧客。因此，組織應(yīng)當(dāng)理解顧客當(dāng)前和未來的需求，滿足顧客要求并爭取超越顧客期望。
The organization shall determine requirements not stated by the customer but necessary for specified or intended use.
組織應(yīng)確定顧客雖然沒有明示但規(guī)定的用途或已知的預(yù)期用途所必需的要求.
The intended use as intended by the customer (3.3.5) can be affected by the nature of the information, such as operating or maintenance instructions, provided by the supplier.
顧客希望的預(yù)期用途可能受供方信息的內(nèi)容的影響，如所提供的操作或維護說明。
All the best seats were reserved for favored customers.
所有最好的座位預(yù)留給受重視的顧客。
Membership allow customers to book via a dedicated “hotline”.
會員制可讓顧客通過專門“熱線”預(yù)定。
The Evaluation and Forecasting of Customer Satisfaction Risk of Enterprise;
零售企業(yè)顧客滿意的風(fēng)險評價與預(yù)警
a surface preconditioned to receive paint; customers preconditioned to buy a product.
對準備油漆的表面預(yù)先處理； 預(yù)購產(chǎn)品的顧客。
The Research of Customer Loyalty Based on Customer Life Cycle;
基于客戶關(guān)系生命周期的顧客忠誠度研究
a periodic statement prepared by a bank for each client.
銀行為每個顧客所作的定期性結(jié)算。
determining the needs and expectations of customers and interested parties;
確定顧客和其他相關(guān)方的需求和期望；
Get in all the debts due from customers
收回顧客到期未付的所有欠款